Heaven Fresh Warranty & Returns Policy

Warranty & Returns

30 DAYS MONEY BACK GUARANTEE: (does not apply to refurbished units)

If within the first 30 days of purchase you are not satisfied with your purchase for whatever reason we will provide you a FULL PURCHASE REFUND less any shipping and handling charges.

Contact us for return and shipping instructions. Or simply e-mail us at sales@heavenfresh.ca and our Customer Service representative will make every effort to respond to your email within 24 hours.
Pack the product in its original box.
Include the products User Guide that came with your order
Label and ship the package, freight prepaid, to the address provided. We do not accept COD!
Please e-mail us your shipment tracking number at sales@heavenfresh.ca when you ship back the order (e.g. Canada Post Tracking Number).
30 DAY MONEY BACK GUARANTEE DOES NOT APPLY TO REFURBISHED UNITS.

90 DAY REPLACEMENT POLICY: (does not apply to refurbished units)

If within 90 days of purchasing your machine it serves to be defective Heaven Fresh will replace that one with a new unit at no charge to you.

Contact us for return and shipping instructions. Or simply e-mail us at sales@heavenfresh.ca and our Customer Service representative will make every effort to respond to your email within 24 hours.
Pack the product in its original box.
Include the products User Guide that came with your order
Label and ship the package, using the enclosed Return Ship Label to the address provided.
90 DAY REPLACEMENT POLICY DOES NOT APPLY TO REFURBISHED UNITS.

THREE FULL YEARS WARRANTY ** (1 YEAR ON SMALLER ITEMS AS LISTED BELOW) **

After 90 days and up to 3 yrs ** (1 YEAR ON SMALLER ITEMS AS LISTED BELOW) **. Heaven Fresh offers free repair or replacement. We will Repair or replace product with one of equal or greater value.

Contact us for return and shipping instructions. Or simply e-mail us at sales@heavenfresh.ca and our Customer Service representative will make every effort to respond to your email within 24 hours.
Pack the product in its original box.
Include the products User Guide that came with your order
Label and ship the package, freight prepaid, to the address provided. We do not accept COD!
Please e-mail us your shipment tracking number at sales@heavenfresh.ca when you ship back the order (e.g. Canada Post Tracking Number).

** smaller items include HF 100, 20, 10, 60, 85, 88, and 25**

Shipping Insurance

We use Canada Post Expedited Parcel Service for shipment. For our customers satisfaction, we make sure that every order we ship is insured for more than the purchase price so that our customers can have a complete peace of mind once they are done placing an order from Heaven Fresh. If you find your unit damaged before opening when it arrives, please contact Canada Post directly. Also, please notify us as soon as possible.

* Free Shipping is not applicable on remote rural areas especially in Northwest Territories and Yukon.